PULLUP RIDESHARE

Policies

Privacy Policy

Explains how account, trip, location, device, payment-support and service data are processed. Final publication should match actual app permissions, processors, analytics, retention practices and applicable privacy law.

Terms of Service

General platform terms covering accounts, lawful use, transportation, payments, conduct, service availability, limitations and disputes. Final legal review is required before launch.

Rider Terms

Riders must provide accurate trip information, be ready for pickup, use verification controls properly, behave safely and respectfully, and pay valid trip charges.

Driver Terms

Drivers must maintain required credentials, operate safely, follow trip verification and completion procedures, avoid discrimination, and use rider data only for legitimate trip purposes.

Community Guidelines

Harassment, violence, sexual misconduct, stalking, intimidation, discrimination, fraud, retaliation and intentional property damage are prohibited.

Non-Discrimination Policy

PullUp prohibits discrimination based on protected characteristics under applicable law. Accessibility and lawful service-animal obligations apply independently of optional preferences.

Accessibility & Service Animal Policy

PullUp supports riders with disabilities and expects lawful, respectful service. Optional preferences improve coordination but do not reduce legal obligations.

Cancellation & Refund Policy

Cancellation charges, refunds and fare adjustments depend on timing, trip status, service type, promotional terms and documented service issues.

Safety Policy

Safety tools can reduce risk but cannot eliminate it. In an immediate emergency, users should call 911 or the appropriate local emergency service.

Delivery Terms

Senders are responsible for accurate recipient information and lawful contents. Required pickup/delivery proof and secure completion rules may apply.

Enterprise Terms

Organizations are responsible for authorized users, eligibility, program rules, funding controls and accurate managed-ride information.

Rewards & Offers Policy

Rewards and offers may vary by user, service, geography, time or campaign. Expiration, limits, anti-abuse rules and sponsor funding controls may apply.

Minor & Guardian Transportation Policy

Minor transportation requires applicable legal compliance, guardian authorization, qualified drivers and dedicated safety controls. Do not market future school/family services as active before they are fully implemented.