The ride app built to pull people up.

Acceptance of Terms: By creating an account, signing up as a rider, submitting a driver registration form, downloading or using the PullUp app, requesting a ride, accepting a ride, completing a service request, joining as a partner, or otherwise accessing PullUp services, the user acknowledges, accepts, and agrees to be bound by PullUp’s policies, procedures, operating standards, payment rules, safety requirements, documentation requirements, and any additional terms presented through the app, website, registration process, partner agreement, or support channel.

Platform Boundary: PullUp Rideshare provides a digital platform for eligible users to request, coordinate, and complete transportation, delivery, and community mobility services. PullUp does not provide emergency medical transportation, ambulance service, law enforcement, or medical care. Users experiencing an emergency should call 911 or the appropriate emergency service provider.

Driver Status: Drivers are approved platform participants responsible for maintaining their own license, vehicle, insurance, safety standards, tax obligations, and compliance duties. No driver may claim authority to bind PullUp Rideshare, Onyx Repository Foundation, or any partner unless expressly authorized in writing.

Safety & Refusal of Service: PullUp, its support team, and approved drivers may refuse, cancel, suspend, or terminate service where a safety concern, policy violation, unlawful conduct, incomplete documentation, intoxication, harassment, discrimination, threat, or operational risk is present.

Documentation Accuracy: Users and drivers certify that all submitted information, documents, images, driver’s license records, vehicle records, insurance records, registration documents, and payment details are accurate, current, and lawfully submitted. False, expired, altered, misleading, incomplete, or unauthorized documentation may result in immediate suspension, denial of access, removal from the platform, payment review, or referral to the appropriate authority where required.

Partner Protection: Municipal, nonprofit, school, employer, business, and community partnerships must be governed by written scopes of work or agreements. Unless stated in writing, no partnership creates employment, agency, joint venture, fiduciary duty, guaranteed funding, guaranteed ridership, or unlimited liability between the parties.

Mission Integrity: PullUp’s community reinvestment and economic development mission is a guiding platform purpose. Public claims about impact, reinvestment, job creation, pilots, service results, or community outcomes must be based on documented records, clear definitions, and verified reporting.

Fleet Admin Commission: Approved Fleet Admins earn 1% of every completed ride under their approved fleet, subject to the active Fleet Admin Agreement, driver compliance, completed ride activity, payment processing, adjustments, platform payout rules, and continued approval. No income is guaranteed, and Fleet Admins have no authority to bind PullUp Rideshare or Onyx Repository Foundation without written authorization.

Policy Updates: PullUp may update, revise, supplement, or replace these policies at any time. Updated policies become effective upon publication on the website, in the app, by direct notice, or through another official PullUp communication channel. Continued use of PullUp services after an update constitutes acceptance of the updated terms.