Minor & Guardian Transportation Policy

Last updated: September 10, 2026

This Minor & Guardian Transportation Policy applies to any PullUp Rideshare service involving a person who is under the age of majority or otherwise requires legally authorized adult consent or supervision. Minor transportation is a specialty service and is not automatically available through an ordinary rider account.

1. Service Must Be Specifically Authorized

Unaccompanied minor transportation may occur only when PullUp has expressly activated or approved the applicable service or program and the rider, guardian, driver, vehicle, and organization satisfy all applicable legal and program requirements. The presence of a booking feature, school-related description, family account, preferred-driver setting, or enterprise account does not by itself authorize transportation of an unaccompanied minor.

2. Parent or Legal Guardian Authority

The person authorizing transportation represents that the person is the minor’s parent, legal guardian, or otherwise has lawful authority to consent to the trip. The authorizing adult is responsible for providing accurate custody-related instructions, emergency contacts, pickup and drop-off information, authorized recipients, allergy or mobility information reasonably necessary for safe transportation, and any other information required by the specific program.

PullUp is entitled to rely on the information and authorizations supplied through an approved account or program unless PullUp has reason to believe they are materially inaccurate, disputed, unlawful, or unsafe.

3. Custody Disputes and Conflicting Instructions

PullUp does not determine legal custody, visitation rights, guardianship, or parental authority. If PullUp receives conflicting instructions, a credible custody dispute, or information indicating that a requested trip may violate a court order or legal restriction, PullUp may pause, cancel, or refuse the trip until sufficient lawful clarification is provided. PullUp is not responsible for resolving family-law disputes.

4. Driver and Program Qualifications

Drivers participating in an approved minor-transportation program may be required to meet enhanced screening, licensing, training, insurance, vehicle, identification, background, documentation, or partner-specific standards. Ordinary eligibility to perform adult rides does not automatically qualify a driver for minor transportation.

No screening process can guarantee future conduct or eliminate all risk. Guardians and participating organizations remain responsible for reviewing program information and exercising reasonable judgment.

5. Pickup and Release Procedures

Approved programs may require PINs, authorized-adult lists, identification checks, signatures, school or organization confirmation, designated pickup zones, photo verification, or other procedures. Guardians and organizations must ensure that the people authorized to receive the minor are accurate and current.

A driver should not knowingly release a minor to an unauthorized person when the applicable program requires authorized release. If a safe and authorized handoff cannot be completed, the driver may contact PullUp, the guardian, the organization, or emergency services as reasonably appropriate under the circumstances.

6. No Babysitting, Custodial, or In-Loco-Parentis Role

Unless a separate written agreement expressly provides otherwise, PullUp transportation is a transportation service only. PullUp, Onyx Repository Foundation, drivers, and the Protected Parties do not assume the role of babysitter, childcare provider, legal guardian, custodian, school official, healthcare provider, or person acting in loco parentis merely by arranging or completing transportation.

The service begins and ends according to the applicable trip and handoff procedures and does not create an ongoing duty to supervise a minor before pickup or after lawful completion of the trip.

7. Child Restraints and Seat-Belt Requirements

All child-restraint, booster-seat, seat-belt, seating-position, and related vehicle-safety laws must be followed. Unless a specific program expressly provides a compliant restraint, the parent, guardian, or requesting organization is responsible for ensuring that an appropriate lawful restraint is available and used when required. A driver may refuse or cancel a trip that cannot lawfully proceed because required safety equipment is unavailable.

8. Medical and Behavioral Needs

Guardians and organizations must disclose non-diagnostic logistical information reasonably necessary to determine whether the requested transportation can be safely and lawfully provided. PullUp ordinary transportation is not ambulance service, emergency medical transportation, clinical supervision, behavioral-health restraint, or medical monitoring.

If a minor requires medical observation, specialized transfer assistance, medication administration, secured transport, one-to-one behavioral supervision, or another service outside ordinary transportation, an appropriately qualified service provider must be used unless PullUp has expressly established a compliant specialty program for that need.

9. School and Organization Transportation

Transportation connected to a school, camp, youth program, nonprofit, healthcare organization, government agency, or other institution may be subject to additional licensing, contracting, consent, background-screening, insurance, recordkeeping, or transportation requirements. Such transportation may occur only when PullUp and the participating organization have determined that the applicable program may lawfully operate under the agreed model.

10. Guardian Availability and Emergency Contacts

For approved minor transportation, the guardian or responsible organization must provide a working emergency contact and remain reasonably reachable during the trip when the program requires it. PullUp may cancel or suspend future minor transportation when required contacts are repeatedly unavailable or materially inaccurate.

11. Delays and Changes

Traffic, weather, school dismissal conditions, road closures, rider readiness, driver availability, emergencies, and other circumstances may delay pickup or arrival. Guardians and organizations should not rely on ordinary PullUp transportation for time-critical supervision transitions unless a separate written agreement provides specific service commitments.

12. Safety Reports and Investigations

Any allegation involving abuse, neglect, inappropriate contact, missing-child concerns, unauthorized release, violence, or serious safety risk should be reported immediately to appropriate emergency or law-enforcement authorities when necessary and to PullUp through available support channels. PullUp may suspend driver or rider access, preserve records, and cooperate with lawful investigations while the matter is reviewed.

13. Protected Parties and No Personal Liability

For this policy, “Protected Parties” means Onyx Repository Foundation, PullUp Rideshare, and their current and former directors, officers, founders, employees, volunteers, contractors, agents, representatives, successors, and assigns, including Rodney Addison and Amanda Dixon when acting in connection with PullUp, Onyx Repository Foundation, or an authorized program.

To the fullest extent permitted by law, no Protected Party incurs personal liability merely because that person designed, communicated, administered, scheduled, reviewed, supported, investigated, or enforced a minor-transportation program or policy within the scope of authorized organizational duties.

No individual Protected Party personally assumes parental, custodial, educational, medical, supervisory, or guardianship duties merely by serving as an officer, director, founder, employee, volunteer, administrator, dispatcher, program coordinator, or representative of PullUp or Onyx Repository Foundation.

This protection does not limit liability that applicable law does not permit to be limited, including for a person’s own abuse, fraud, willful misconduct, unlawful conduct, or other non-waivable liability.

14. Guardian and Organization Responsibility

To the fullest extent permitted by law, the parent, guardian, or requesting organization is responsible for losses or third-party claims caused by false authority representations, undisclosed custody restrictions, materially inaccurate authorized-recipient information, unlawful trip instructions, failure to provide legally required restraint equipment when that responsibility belongs to the requester, or other material breach of this policy.

15. Indemnification

To the fullest extent permitted by law, a parent, guardian, or organization requesting minor transportation agrees to defend, indemnify, and hold harmless PullUp and the Protected Parties from third-party claims arising from that requester’s false authorization, unlawful instructions, undisclosed custody limitations, material misrepresentations, or breach of duties legally assigned to the requester. This provision does not waive a minor’s independent legal rights where applicable law does not allow such a waiver and does not shift liability that law requires a Protected Party to bear.

16. No Guarantee and Limitation of Service

PullUp does not guarantee that a qualified minor-transportation driver will always be available, that the same driver will serve every recurring trip, or that a particular school, organization, destination, or service area will remain eligible. PullUp may suspend or discontinue a minor-transportation program when legal, insurance, safety, staffing, contractual, or operational requirements cannot be satisfied.

17. Controlling Law and Specialized Agreements

Minor transportation is subject to all applicable federal, state, and local law. A signed school, guardian, enterprise, youth-program, or specialty-transportation agreement may impose additional or more specific requirements and controls to the extent of a direct conflict. Nothing in this policy waives rights, protections, duties, insurance requirements, or remedies that applicable law makes non-waivable.