PULLUP RIDESHARE

Procedures

Standard Ride Lifecycle

Request or schedule → validate booking → dispatch → accept → pickup → required verification → started → completed/paid → post-trip rating.

Trip PIN Procedure

Rider receives PIN; driver verifies it before starting; if verification fails, do not start the trip and use support escalation as needed.

Incident & Safety Escalation

Prioritize immediate safety, contact emergency services when necessary, preserve records, document the incident and apply appropriate account controls during review.

Accessibility Request Procedure

Rider records needs when possible; driver reviews accommodations before acceptance; support/reassignment should be used when a legitimate capability issue exists.

Wait & Return Procedure

Confirm return plan, track wait/return state and use the supported release/reassignment workflow if the original driver cannot complete the return.

Recurring Ride Procedure

Confirm days, dates, departure and optional return time; save same-driver preference when requested; allow pause/resume of future schedule generation.

Delivery Proof Procedure

Verify package and recipient details, capture required pickup proof, contact recipient only as needed, capture final proof and complete secure delivery confirmation.

Rating & Feedback Procedure

Rider and driver ratings are recorded independently; allegations involving safety or policy violations should route to support review.

Enterprise Booking Procedure

Validate organization, rider eligibility, department/program, policy and funding before creating or scheduling a managed ride.

Coupon & Reward Procedure

Validate eligibility, apply expiration/limits/stacking, record redemption and sponsor impact, and record reward events idempotently.

Lost Item Procedure

Report with trip details, protect user contact information, arrange safe return and prohibit misuse of found property.