PULLUP RIDESHARE

Safety

SAFETY

EVERY RIDE SHOULD FEEL SUPPORTED.

Safety at PullUp is not built around one button or one policy.

It is built around verification, trip-state controls, responsible driver and rider conduct, support procedures, managed transportation controls and two-way accountability.

KNOW THE RIDE.

CONFIRM THE PEOPLE.

FOLLOW THE TRIP.

SPEAK UP WHEN SOMETHING IS WRONG.

PullUp is not an emergency transportation service. If you are in immediate danger, call 911 or the appropriate local emergency service.

SAFETY BUILT INTO THE RIDE

SAFETY STARTS BEFORE THE VEHICLE MOVES.

PullUp is designed around a defined trip lifecycle.

A ride moves through identifiable stages including request, dispatch, driver acceptance, pickup, verification where required, trip start, completion, payment and post-trip feedback.

This creates a transportation record around the ride instead of treating the trip as an unstructured interaction. (Pull Up Rideshare)

KNOW WHO IS PICKING YOU UP

CONFIRM BEFORE YOU RIDE.

Riders should review available driver and vehicle information before entering a vehicle.

Drivers should confirm that they are picking up the correct rider for the correct trip.

Where Trip PIN or another verification control is enabled, the ride should not begin until the required verification is successfully completed. (Pull Up Rideshare)

RIGHT DRIVER.

RIGHT RIDER.

RIGHT RIDE.

TRIP VERIFICATION

AN EXTRA CHECK BEFORE THE TRIP BEGINS.

Where enabled, PullUp can use a Trip PIN or verification code to help confirm that the correct rider has entered the correct vehicle.

The rider receives the verification information.

The driver confirms it.

If the verification does not match, the trip should not begin until the issue is resolved through the appropriate support process. (Pull Up Rideshare)

TWO-WAY ACCOUNTABILITY

SAFETY APPLIES TO EVERYONE USING PULLUP.

Drivers have responsibilities.

Riders have responsibilities.

PullUp expects everyone using the platform to interact respectfully, provide accurate transportation information, follow applicable platform rules and avoid conduct that puts another person at risk.

Harassment, threats, violence, sexual misconduct, stalking, intimidation, discrimination, fraud, retaliation and intentional property damage are prohibited. (Pull Up Rideshare)

A community-centered platform only works when accountability moves in both directions.

DRIVER SAFETY

DRIVERS DESERVE A SAFE EXPERIENCE TOO.

Drivers should be able to perform their work without harassment, threats, intimidation or intentional damage to their vehicles.

Riders are expected to provide accurate pickup and trip information, respect the vehicle, follow platform rules and maintain appropriate conduct throughout the ride.

Drivers should use PullUp communication tools where possible and report unsafe behavior or serious policy violations. (Pull Up Rideshare)

RIDER SAFETY

INFORMATION CREATES BETTER DECISIONS.

PullUp is designed to help riders remain informed throughout the transportation process.

Riders should confirm the vehicle and driver information presented for the booking, use applicable verification controls, follow trip status and report anything that appears inconsistent with the assigned ride.

If something does not look right, do not proceed simply because a vehicle has arrived.

DRIVER & VEHICLE ELIGIBILITY

WHO DRIVES MATTERS.

PullUp drivers are expected to maintain the documentation and qualifications required for the services they perform.

Requirements may include a valid driver’s license, vehicle registration, required insurance, eligible vehicle information, current account information and additional documentation for specialized transportation programs.

Certain service categories may require enhanced qualifications or program-specific eligibility. (Pull Up Rideshare)

VEHICLE SAFETY

THE VEHICLE IS PART OF THE SERVICE.

Drivers are responsible for maintaining vehicles that meet applicable PullUp eligibility requirements.

Vehicles should remain appropriately registered, insured, mechanically sound, accurately represented on the platform and suitable for the transportation being provided.

A vehicle identified as unsafe or out of service should not be used for active transportation assignments.

PULLUP CIRCLE & TRUSTED DRIVERS

TRUST CAN GROW WITHOUT REMOVING SAFEGUARDS.

PullUp Circle gives riders a way to build relationships with drivers they know and trust.

That relationship can help create continuity and potentially influence future compatible ride matching when the driver is eligible and available. (Pull Up Rideshare)

But being part of someone’s PullUp Circle does not bypass safety requirements.

Trip verification, driver eligibility, vehicle requirements and platform conduct standards still apply.

BUILD TRUST.

KEEP THE SAFEGUARDS.

SAFETY FOR ORGANIZATION RIDES

MANAGED TRANSPORTATION NEEDS MANAGED CONTROLS.

Enterprise and organization-sponsored transportation may involve employees, patients, clients, students, program participants, seniors or other approved riders.

PullUp’s managed-ride structure is designed to validate the organization, rider eligibility, applicable program rules and transportation funding before eligible managed rides are created. (Pull Up Rideshare)

Organizations may also establish transportation rules around eligible riders, approved destinations, programs, budgets and recurring transportation.

SPECIALTY TRANSPORTATION

DIFFERENT RIDES CAN REQUIRE DIFFERENT STANDARDS.

Care-related, workforce, family, youth, school and other structured transportation programs may require additional driver qualifications, documentation, operating procedures or partner requirements.

Not every driver automatically qualifies for every PullUp service category. (Pull Up Rideshare)

Minor or guardian transportation should only be offered where applicable legal requirements, guardian authorization, qualified-driver requirements and dedicated safety controls have been satisfied. (Pull Up Rideshare)

REPORTING A SAFETY CONCERN

IF SOMETHING HAPPENS, REPORT IT.

Safety concerns should be documented as soon as reasonably possible.

PullUp’s incident procedure is designed around immediate safety first, emergency escalation when necessary, preservation of relevant records, documentation of the incident and appropriate account controls while serious matters are reviewed. (Pull Up Rideshare)

Reports may involve unsafe driving, harassment, threats, discrimination, inappropriate conduct, suspected fraud, property damage or another serious platform concern.

REPORT A SAFETY ISSUE

CONTACT SUPPORT

IN AN EMERGENCY

PULLUP DOES NOT REPLACE EMERGENCY SERVICES.

If you believe you or another person is in immediate danger:

Call 911 or your appropriate local emergency service.

Do not rely on an app report or support request when emergency assistance is required.

PullUp safety tools and procedures can help reduce risk and support review, but no transportation platform can eliminate every risk. (Pull Up Rideshare)

PRIVACY DURING THE RIDE

TRANSPORTATION INFORMATION SHOULD BE USED FOR TRANSPORTATION.

Drivers should use rider information only for legitimate transportation purposes.

Riders and drivers should avoid sharing unnecessary personal information and should use platform-supported communication where practical.

Trip, account, location, device and related service information should be handled according to PullUp’s published privacy practices. (Pull Up Rideshare)

VIEW PRIVACY POLICY

LOST SOMETHING?

LOST ITEMS SHOULD BE RETURNED SAFELY.

If an item is left behind, use PullUp’s support process to report the item using the relevant trip information.

The process should protect personal contact information while helping arrange a safe return.

Found property should never be misused or intentionally withheld. (Pull Up Rideshare)

ACCESSIBILITY & SAFETY

SAFE TRANSPORTATION SHOULD ALSO BE RESPECTFUL TRANSPORTATION.

PullUp supports riders with disabilities and expects lawful, respectful service.

Optional ride preferences or coordination information do not replace accessibility obligations or applicable service-animal requirements. (Pull Up Rideshare)

VIEW ACCESSIBILITY

BEFORE EVERY RIDE

A simple PullUp safety habit:

Rider: Confirm the driver, vehicle and ride before entering.

Driver: Confirm the rider and booking before beginning.

Both: Use required verification, respect each other, follow the trip through the platform and report serious concerns.

SAFETY IS A SHARED RESPONSIBILITY

TECHNOLOGY HELPS. PROCEDURES HELP. PEOPLE STILL MATTER.

PullUp is building a transportation network around more than getting from Point A to Point B.