Driver Terms
Last updated: September 10, 2026
These Driver Terms apply to any person who applies to drive, becomes eligible to receive trip or delivery requests, or performs services through PullUp Rideshare. They supplement the PullUp Terms of Service, Community Guidelines, Safety Policy, Non-Discrimination Policy, Accessibility & Service Animal Policy, and any applicable service-specific agreement.
1. Driver Eligibility and Accurate Information
Drivers must provide complete and accurate identity, licensing, vehicle, insurance, contact, banking or payment, and eligibility information. Drivers must promptly update expired, suspended, revoked, materially changed, or inaccurate information. PullUp may request renewed documentation or additional verification at any time reasonably related to safety, legal compliance, fraud prevention, insurance, or program eligibility.
2. Licensing, Insurance, Registration, and Legal Compliance
Drivers are responsible for maintaining all licenses, permits, registrations, inspections, insurance coverage, endorsements, training, and other qualifications required by applicable law and by any PullUp service in which they participate. Drivers must not accept or perform a trip when legally prohibited, impaired, unlicensed, uninsured, or otherwise ineligible.
3. Vehicle Safety and Condition
Drivers must use only an approved vehicle associated with their account unless PullUp authorizes otherwise. The vehicle must be safe, clean, mechanically sound, properly registered, appropriately insured, and compliant with applicable requirements. Drivers are responsible for ordinary maintenance and for removing a vehicle from service when a safety issue exists.
4. Independent Work and Legal Classification
Unless a separate written agreement or applicable law provides otherwise, drivers determine when they are available to receive eligible requests and are responsible for their own business expenses, taxes, and work decisions. Nothing in these Driver Terms alone creates an employment, partnership, joint venture, franchise, fiduciary, or agency relationship. A driver’s legal classification is determined by applicable law and any controlling agreement, and these Terms do not override non-waivable legal rights.
5. Safe Driving and Professional Conduct
Drivers must obey traffic laws, avoid distracted or impaired driving, use lawful safety restraints, operate at safe speeds, follow safe pickup and drop-off practices, and exercise reasonable care. Drivers must not threaten, harass, discriminate against, retaliate against, stalk, sexually harass, assault, or intentionally endanger a rider, recipient, customer, staff member, partner, or member of the public.
Drivers must not carry unauthorized passengers while performing a PullUp trip unless the service expressly permits it.
6. Trip Acceptance, Verification, and Completion
Drivers must use PullUp trip data and verification tools in good faith. A driver must not manipulate GPS, falsify trip status, create sham trips, inflate mileage or time, wrongfully trigger cancellation charges, bypass required verification, or mark a trip complete before the service is actually completed.
Where a Trip PIN, rider confirmation, delivery proof, signature, photograph, or other verification is required, drivers must follow the applicable procedure accurately and lawfully.
7. Rider Privacy and Data Use
Rider names, phone numbers, addresses, destinations, trip history, medical or program-related information, and other nonpublic data may be used only as reasonably necessary to perform an authorized PullUp service or satisfy a legal obligation. Drivers may not sell, publish, retain for unrelated purposes, harass, solicit, or independently contact a rider after a trip except through lawful, authorized channels or with the rider’s valid consent.
8. Non-Discrimination, Accessibility, and Service Animals
Drivers must comply with PullUp’s Non-Discrimination Policy and Accessibility & Service Animal Policy and with all applicable federal, state, and local laws. Drivers may not refuse, cancel, delay, or provide inferior service because of a protected characteristic. Lawful service-animal obligations apply regardless of personal preference and are not overridden by optional driver settings.
9. Specialty Services
Participation in care-related transportation, school or youth transportation, enterprise programs, delivery categories, recurring routes, or other specialty services may require additional qualifications, documentation, training, screening, insurance, vehicle standards, or written agreements. Eligibility for ordinary trips does not automatically qualify a driver for every service category.
10. Earnings, Taxes, and Expenses
Drivers are responsible for reviewing trip information reasonably made available before acceptance and for understanding applicable payout rules. Unless law or a signed agreement provides otherwise, drivers are responsible for their own fuel, maintenance, toll treatment, taxes, insurance, equipment, and other business expenses. PullUp may correct payment errors, reverse fraudulent or duplicate payments, or make lawful adjustments supported by platform records.
11. Screening and Safety Tools
Any identity verification, driving-record review, background screening, insurance verification, rating system, telematics, or safety process used by PullUp is a risk-management measure and not a guarantee that a driver, rider, trip, or third party is free from risk. Drivers remain personally responsible for complying with law and exercising reasonable care.
12. Suspension, Investigation, and Deactivation
PullUp may temporarily restrict, investigate, suspend, or deactivate a driver for safety concerns, expired documentation, suspected fraud, legal or insurance issues, discrimination, serious complaints, policy violations, platform manipulation, criminal conduct, or risk to riders, partners, staff, or the public. PullUp may require additional documentation before restoring access. Where applicable law requires a specific notice or appeal process, PullUp will follow that requirement.
13. Protected Parties and No Personal Liability
For these Driver Terms, “Protected Parties” means Onyx Repository Foundation, PullUp Rideshare, and their current and former directors, officers, founders, employees, volunteers, contractors, agents, representatives, successors, and assigns, including Rodney Addison and Amanda Dixon when acting in connection with PullUp, Onyx Repository Foundation, or an authorized PullUp program.
To the fullest extent permitted by law, no Protected Party incurs personal liability merely because that person participated in driver recruitment, screening, onboarding, platform development, dispatch, payment administration, safety review, complaint handling, policy enforcement, communications, program oversight, or other organizational functions. A driver’s contractual claims are against the applicable contracting entity, not against an individual representative merely because the representative acted for the organization.
This protection does not limit liability that applicable law does not allow to be limited, including liability for a person’s own fraud, willful misconduct, or other non-waivable conduct.
14. Driver Responsibility and Indemnification
To the fullest extent permitted by law, a driver agrees to defend, indemnify, and hold harmless PullUp and the Protected Parties from third-party claims, losses, penalties, damages, costs, and reasonable attorneys’ fees arising from the driver’s unlawful conduct, unsafe driving, fraud, material breach, failure to maintain required credentials or insurance, unauthorized use of rider data, intentional misconduct, tax obligations, or violation of another person’s rights. This does not require a driver to indemnify a Protected Party for liability that law places solely on that Protected Party and does not permit to be shifted.
15. Limitation of Liability
To the fullest extent permitted by law, PullUp and the Protected Parties are not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, lost profits, lost business opportunities, lost data, or losses caused by ordinary service outages, rider cancellations, third-party payment issues, unavailable demand, or independent third-party conduct. No representation guarantees a minimum number of trips, minimum income, specific territory, recurring route, preferred-rider relationship, or continued access to any program unless a signed written agreement expressly provides otherwise.
16. No Personal Guarantee or Authority to Bind
A driver may not represent that the driver is authorized to bind PullUp, Onyx Repository Foundation, Rodney Addison, Amanda Dixon, or any other Protected Party to a contract, promise, warranty, debt, settlement, or obligation unless expressly authorized in writing. No individual representative personally guarantees driver earnings, trip volume, reimbursement, or platform obligations merely by communicating with or assisting a driver.
17. Governing Terms
These Driver Terms are governed by the PullUp Terms of Service and applicable law. A signed driver, fleet, enterprise, or specialty-service agreement controls only to the extent it expressly conflicts with these Driver Terms. Nothing here waives a right, duty, benefit, insurance obligation, or remedy that cannot lawfully be waived.